No. We offer free return shipping and free delivery on exchanges. Your new item will always be sent with standard shipping.
Zizzi's new FREE exchange service
Ordered something that does not fit, or perhaps chosen the wrong colour? No worries! When you use the return portal on our website you can exchange your purchases easy and for free.
Convenient
No need to place a new order. We handle the exchange and ship your new item for you.
Free shipping
No extra costs for returning your item or receiving your new one.
Price profection guarantee
If the new item is cheaper, you get a refund. If it’s more expensive, you don’t pay extra.
No Hidden fees
Our exchange service is 100% free—no extra charges, no surprises.
How does it work?
Exchanging your item is quick and easy! Simply follow these steps to request a free exchange for a different size or color.
Step 1
Log in to our Return Portal. You can find the link at the bottom of our website under "Returportalen" or click [here].
Return
Exchange
Step 2
Select the order(s) containing the item(s) you wish to exchange.
Exchange reason
Quantity
I bought the item in multiple sizes
The item does not fit or suit me
The color was not as expected
Step 3
Choose the relevant item and click "Exchange". You also need note why you wish to return the item.
Step 4
You will now see the available sizes and colors for exchange. If a size or color is out of stock, it will not appear on the list.
Step 5
Once you have selected all the items you wish to exchange, click "Proceed to Confirmation" at the bottom of the page.
Step 6
Review and confirm your exchange request.
FAQ
• You can return items that are either too big, too small, if the items do not fit or not the expected color.
• You can exchange your item for a different size or colour of the same product (not the same size or color).
• The item you wish to exchange for must be in stock at the time of the exchange.
• You cannot exchange an item if it is being returned due to being faulty.
• Once you confirm your exchange, we reserve the new item for you.
• You need to send back your return package within 7 days. If no scan is registered on the return label within this period, your reservation will be canceled.
• If the new item is cheaper at the time of exchange, you will be refunded the difference.
• If the price has increased, you won’t need to pay extra—the exchange remains free of charge.
• Any refund will always be issued to the same payment method used for your original purchase.
• When you exchange an item, a new order is created.
It will be the previous order number with an added EX01 or EX02 depending on how many times you use the exchange order for the given order. The standard order process applies to this new order.
