Terms and Conditions

1. General
Welcome to the official webshop of Zizzi Denmark ApS, accessible at www.zizzifashion.ie (The Shop).

By placing an order in our Shop, you acknowledge and accept these terms regarding the order and delivery process.

Definition of business days: If terms are stated in business days, this means all days from Monday to Friday, with the exception of Danish public holidays. This definition applies to all references to timeframes, processing periods, and delivery schedules mentioned in our Terms and Conditions or anywhere in our Shop.

1.1 User Eligibility
To make a purchase in the Shop, you must be at least 18 years of age or older. Please note that purchases made from the webshop are for personal use or gifts only.
We only enter into purchase agreements in Ireland with regard to orders placed online at www.zizzifashion.ie

1.2 Webshop Ownership
The Shop is owned and operated by Zizzi Denmark ApS (Zizzi, we, us), with the following details:
CVR Number: 14 01 75 77
Address: Kløvermarken 29, 7190 Billund
Phone: 0045 69 16 59 09
VAT Id: DK14017577
Email: help@zizzifashion.ie

1.3 Customer Service
For any inquiries related to your purchases or if you require assistance, please reach out to our customer service at help@zizzifashion.ie

2. Product Information and Pricing
2.1 Detailed Product Information

Our webshop offers comprehensive product details to help you make your purchase decision. These include:

We aim to provide all the information you need to make an informed choice about our products.

2.2 Pricing and VAT
All prices in the Shop are stated in EUR, inclusive of Value Added Tax (VAT), but do not include shipping costs. Shipping fees are calculated based on the total purchase value and are clearly Itemised during the checkout process.

2.3 Shopping Basket Summary
Your shopping basket will provide a detailed summary of your selected items, showing the total cost, including both VAT and shipping expenses in EUR. Please note that prices may vary between our physical stores, and our webhop.

2.4 Price variations

No price match: We do not offer price matching between our physical stores and webshops. Additionally, we do not offer price matching on items that are discounted after the purchase has been completed.

3. Discount Code Policy
3.1 Conditions for Discount Codes

3.2 Order Value and Code Worth
Non-Cashable Value: The value of discount codes cannot be exchanged for cash, nor do they accrue interest. If items are returned, discount codes are non-refundable.

3.3 Redemption Process

4. Product Offer and Order Fulfillment
4.1 Updates to the Webshop

The Webshop undergoes periodic updates to introduce new products and promotional offers, aiming to maintain up-to-date information on product availability and pricing.

4.2 Ordering Process
4.2.1 Product Listings as Offers
Product listings within our Shop are presented as an invitation to treat, displaying items that are available for purchase in a non-binding manner.

4.2.2 Finalizing the Order
By clicking the Buy Now button at the end of the ordering process, you are placing a binding order for the products in your shopping cart. Items are not reserved until the purchase is complete.
Applicable Prices: The prices stated in the offer at the time of placing your order are the prices that will apply to your purchase.

4.2.3 Order Confirmation
Following the registration of your order, you will receive an immediate order confirmation via email. This email serves as an acknowledgment of your order and its details.

4.2.4 Payment and Agreement Confirmation
An order becomes legally binding only after the order is submitted, all required information is provided, and payment is finalized.
We are not obligated to supply any product(s) until the payment has been processed, and a purchase agreement has been confirmed through the issuance of an invoice, an order number, and the successful withdrawal of payment from your account.

4.2.4.1 Receipt of Order Confirmation

4.2.4.2 Customer Awareness
Email Account Responsibility: It is the customer's responsibility to ensure that the email address associated with their order is current and accessible, to facilitate the timely receipt of order confirmations and other communication.

4.3 Right to Cancel

4.4 Excessive Returns
We reserve the right to limit purchases from our webshop for individuals with a high number of returns.

4.5 Automated Orders

4.6 Customer Account Policy
We reserve the right to delete any duplicate registrations.
Should we detect any activities that raise concerns of potential fraud, we will take appropriate measures, which may include deactivating the account in question.

5. Secure Payment Methods
5.1 Payment Options

At Zizzi, we provide a range of payment methods to ensure security and convenience for your transactions:

5.2 Selection of Payment Methods
Right to Reject Payment Methods: We reserve the right to reject certain payment methods for any given order and may suggest alternative payment options.

5.3 Agreement on Electronic Documentation
By placing an order, you agree to receive all invoices and credit notes exclusively in electronic form.

5.4 Transaction Fees
Card payments are processed without any additional fees.

Please note that some banks do charge an extra overseas transaction fee. This fee is charged by the bank and will not be reimbursed by Zizzi. For more information, please contact your bank.

Transactions using Klarna invoice payments may incur a fee, which will be disclosed at checkout.

5.5 Secure Payment Processing
All credit/debit card transactions are securely processed through an encrypted and authenticated connection, Adyen. During payment, you'll be prompted to provide your card number, security code, and expiration date.

5.6 Privacy and Security
We prioritize your privacy and security:

5.7 Payment Withdrawal and Purchase Agreement
The total payment will be deducted from your account when your order is dispatched from our warehouse. This marks the establishment of a binding purchase agreement between you and Zizzi, signified by the issuance of an invoice and an order number.

5.8 Reservation and Authorization
If you pay by card, we reserve the right to make a reservation of the amount at the time of the order to secure the payment. Should you discover that a payment reservation has not been released, please contact your card issuer for resolution, as only they have the authority to lift such reservations.

5.9 Ownership and Creditworthiness
Zizzi retains the right to:

5.10 Gift card
Webshop Restriction: At present, we do not accept gift cards as a form of payment in our webshop.

5.11 Klarna Payment Terms
With Klarna, the standard payment term is within 14 days following the shipment of goods. Klarna will require your personal identification number to perform credit checks and to issue the invoice to your registered address. Delayed payments will be subject to reminder fees and interest, per Klarna's terms.

6. Preorder
Preorder is an exclusive benefit for Club Zizzi members. When you purchase Preorder items, the following special conditions apply:

6.1 Dispatch of Preorders
The item will be dispatched as soon as it is in stock. If you order several pre-order items, the items will be dispatched together as soon as the last item is in stock.

6.1.1 Combined Delivery
If during checkout you chose to have preordered items and regular items shipped in one delivery, your order will be dispatched once all items are available. Each preorder item's expected delivery time is provided in the product description, though these are estimates, and we reserve the right to adjust them as needed.

6.1.2 Split Delivery
If during checkout you chose split delivery, regular items in stock will be shipped according to 7. Order Confirmation and Dispatch, whereas preorder items will be shipped in a separate delivery once the last preordered item is in stock. Regular shipping fees apply according to 8.4 Shipping Fees.

6.2 Estimated Delivery Time
The estimated delivery time can be found in the product description on our website. We reserve the right to change the estimated delivery time and will of course inform you of any delays.

6.3 Payment
Payment will only be made when the item leaves our warehouse. Until then, the money will only be reserved.

7. Confirmation of Order and Dispatch
7.1. Acknowledgment of Order
The confirmation email will provide:

We advise customers to keep this email for future reference, especially if interaction with our customer service is needed.
Please note that the automated email is not an official acceptance of your order by Zizzi.

7.2 Order Invoice and dispatch confirmation
This email is an acknowledgment that we have received and dispatched your order.
Please note, that a legally binding purchase agreement between you and Zizzi is established only after you have received this email.

For any preordered items included in your order, payment will be reserved and only withdrawn upon shipment.

7.3 Processing and Delivery Timeline
Upon receiving your order, we promptly forward it to our warehouse to check item availability and expedite delivery.

7.4 Dispatch Schedule

7.5 Delivery Delays
7.5.1 Liability for Delivery Delays
While we aim to deliver orders promptly, Zizzi is not liable for any delays beyond our control or delays that exceed the expected delivery time.

7.5.2 Reporting Delayed Deliveries
If you experience a delayed delivery, please contact our customer service within 30 days of the anticipated delivery date. Failure to report the delay in this window may impact our ability to lodge a claim with the delivery service, and we may not be able to assume responsibility for the delay.

7.6 Stock Errors and Order Fulfillment

8. Delivery of Orders
8.1 Delivery Network

Our delivery service covers Ireland.

We aim to provide service to a wide range of locations, though some remote areas may be outside our delivery scope.

8.2 Tracking Your Order
You can track the progress of your order using the provided Track & Trace number included in the order invoice.

8.3 Delivery Completion
Delivery is complete when the goods are in your possession, either received at your specified address or collected from a delivery point by you or an authorised third party. The risk of damage and/or loss of products rests with us until the moment of delivery to you or an authorised third party, unless expressly agreed otherwise.

8.4 Shipping Fees
Additional fees for specific delivery options will be outlined in the checkout and confirmation email.
Prices include VAT and the fee covers various order-related costs, including shipping, handling, and other services.

8.4.1 Shipping fee for members
8.4.1.2 Home shipping fee

8.4.2 Shipping fee for non-members
8.4.2.2 Home shipping fee

8.4.3 Delivery Fee for Zero-Value Orders
A delivery fee may be applied to your order in instances where the total value of products in the order amounts to 0.

8.5 Delivery Timeframe
Your order is expected to arrive within [xx – yy] business days from the date of the order. The exact delivery timeframe will be specified in your dispatch confirmation email.

8.6 Liability for Transit Delays
Once the order is with the courier, Zizzi cannot be held responsible for any transit delays.

8.7 Pickup Point Redirection
During busy periods, your package may be redirected to an alternative pickup location if the nearest point is full. The same applies to redirections to parcel shops or collection points if the recipient is not present at the time of home delivery. Zizzi is not liable for such redirections.

8.8 FlexDelivery Service (be aware that this is not called 'Flex Delivery' with all couriers!)
For FlexDelivery service registrants, responsibility for the package post-delivery lies with you, in accordance with your agreement with the courier. Zizzi is not liable for loss after confirmed delivery.

8.9 Pickup Deadlines
Pickup deadlines vary based on the shipping company and are typically between 7 to 14 calendar days. If opting for Click & Collect, please collect your package within 14 days to avoid return processing.

8.10 Damage During Delivery
Please note that if the courier succesfully handed over a parcel you accept it in the conditions it is received in. Please reject parcels that are damaged or show signs of misconduct. Alternatively, if a parcel was succesfully delivered in a damaged state:

  1. Take several photos of the damaged parcel and any damaged items. It is important that the courier's tape is visible on the photos, if there is any.
  2. Contact the courier and submit a damage report.
  3. Contact Zizzi's Customer Service with an overview of the damaged or missing items, the photos and the filled out damage report.

9. Order Discrepancies
If you find a discrepancy in your order, such as not receiving items as detailed on your invoice or delivery note, please:

  1. Contact our customer service immediately via email or the online form.
  2. Be prepared to provide your order number to assist in the prompt investigation of your order.
  3. Investigation and Resolution

10. Exchange Policy
Please note that direct returns to Zizzi for the purpose of exchanging items for different sizes or products are not available. If you wish to exchange an item, you should:

Place a new order for the desired product or size.

Contact Customer Service to facilitate a price adjustment if the new item is more expensive than the initial offer. Please provide both the original and new order number when contacting Customer Service.

11. Exercising Your Withdrawal Rights
11.1 Notification of Withdrawal

As a customer, you have the right to withdraw from your purchase. To exercise your withdrawal rights you need to inform us about the wish to withdraw from your purchase. To do so, you may:

  1. Use the standard withdrawal form provided in the appendix below;
  2. Send an unambiguous written statement of your decision to withdraw to our Customer Service team.

11.2 Withdrawal Period

11.3 Return Responsibilities

11.4 Requirement for Sellable Condition

11.4.1 Specific Conditions for Certain Products

11.5 Consequences of Cancelling Your Order
If you cancel your purchase, we'll refund all payments from you, including delivery costs (except any extra costs from choosing a delivery method other than our standard, cheapest option). We'll refund you within 14 days of being informed about your cancellation, using the same payment method you did, with no fees charged to you for the refund. We may hold the refund until we've received the returned goods or proof you've sent them back, whichever is first.

Club Zizzi members need to return the goods within 100 days of cancellation; for non-members, it's 30 days. For Club Zizzi members, sending the goods back before the 100 days are up counts as on time. Non-members have a 30-day return window.

11.6 Return shipping fee
Return cost will be outlined in the credit note mail.
Prices include VAT and the fee covers various order-related costs, including shipping, handling, and other services.

11.6.1 Return fee for members

11.6.2 Return fee for non-members

12. Customer Rights for Defective Items
12.1 Complaint Period
As a valued customer of Zizzi, you are entitled to a 24-month period to file a complaint if the item you purchased is found to be defective. It is crucial to report the defect promptly and ensure that it has not resulted from misuse or damaging behavior.

12.2 Returning Defective Items
12.2.1 Via Mail
Return the defective item(s) to Zizzi Denmark ApS according to the steps described in 11.2

If possible, mark the defective area on the item with tape, a label, or a safety pin.

At your own cost you can also return the item to the address below:

Zizzi
Mossvej 22
8700 Horsens
Denmark

13. Refund Policy
13.1 Method of Refund

13.2 Defective Items
13.2.1 Refund Process for Defective Items
If it is determined that the product was defective at the time of purchase, a refund for the item will be issued.

13.2.2 Limitation of Liability
Our liability for defective items is limited to refunding the maximum amount equal to the purchase price of the item.

13.3 Shipping related Refund
13.3.1 Shipping Refund for Partial Return

13.3.2. Shipping Refund for Complete Return

13.3.3 Shipping refund for Defective Items
Full Refund Including Shipping Costs: Returning items with manufacturing defects incurs no charges. We will issue a full refund including the shipping costs paid at the time of purchase.

13.4 Policy for refunding items that have been part of a campaign or discount code
The refund for all returned items is based on the price you paid, as stated on your order confirmation.

14. Legal Framework and Dispute Resolution
14.1 Applicability of Danish Law

Governing Law: These Terms & Conditions are governed by Danish Law. In cases of defects in purchased items, the liability for nonconformity is determined according to the Danish Sales of Goods Act.

14.2 Jurisdiction
Settlement of Disputes: Any controversies, disputes, or claims arising from these Terms & Conditions will be resolved under the jurisdiction of the Danish courts.

14.3 Alternative Dispute Resolution
If you encounter issues with an item purchased from our Shop and are unable to resolve the matter with Zizzi, you have the right to seek alternative dispute resolution:

EU Commission's Online Dispute Resolution Platform:

14.4 Additional Resources
For further information on the complaint process, visit www.forbrug.dk.
Overview of national Danish consumer bodies available at European Consumer Centre Network.

15. General Disclaimers and Policy Advisory
15.1 Correction of Errors and Adjustments

15.2 Color Representation
Variation in Colors: The colors shown in the Shop may not precisely match the actual product colors, owing to variations in monitor and device settings. While we strive for accuracy, we cannot guarantee an exact color representation.

15.3 Content Updates

15.4 Pricing and Promotions

15.5 Liability Limitation

15.6 Third-Party Links and User Responsibility

15.7 User-Generated Content
To ensure a respectful and lawful online environment, all user-generated content (UGC), including but not limited to product reviews, questions, comments, or photos, must adhere to the following standards:

Zizzi reserves the right, though not the obligation, to review and remove UGC that we determine, in our sole discretion, violates these guidelines or any other portion of our Terms and Conditions. We reserve the right to reject any review that is deemed non-compliant or inappropriate, or that includes promotional content, spam, or irrelevant material.

16. Privacy, Data Handling, and Cookie Policy
16.1 Engagement with Zizzi Webshop
Data Processing and Collection: When you browse, purchase, or use the functionalities of the Zizzi Webshop, we responsibly process, collect, and sometimes share your data. This is to ensure a personalized shopping experience and to enhance our offerings.

16.2 Data Sharing and Feedback Collection

16.3 Cookie Use and Consent

16.4 Policy Accessibility and Consent

16.5 Updates to Policies
Policy Revision: We reserve the right to revise our Privacy and Cookie Policies at any time without prior notice.

17. Intellectual Property Rights
17.1 Copyrighted Content

17.2 Trademarks

17.3 Protection of Intellectual Property

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Appendix: Standard withdrawal form

(this form is to be filled out and returned only if the right of withdrawal applies)

- Dear [insert contractor’s name, physical address and, if applicable, the fax number and email address of the contractor]:

- I/we (*) hereby give notice that I/we (*) wish to exercise the right of withdrawal in relation to my/our (*) purchase agreement for the following goods (*)/provision of the following services (*)

- Ordered on (*)/received on (*)

- Customer’s name (Consumers’ names)

- Customer’s address (Consumers’ address)

- Customer’s signature (Consumers’ signatures) (only if the content of the form is notified on paper)

- Date

(*) Please as appropriate


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Please note that you are currently viewing version 1 of Zizzi’s Terms & Conditions, effective as of 04-15, 2024.