By using this website, www.zizzifashion.ie, you accept that we use cookies.

What is a cookie?

A cookie is a small data file that we store on your computer in order to keep track of what happens during your visit and to be able to recognize the computer. A cookie is not a program and does not contain viruses.

The website's use of cookies

Cookies are necessary to make the website work. Cookies also help us to get an overview of your visit to the website, so that we can continuously optimize and target the website to your needs and interests. Cookies remember, for example, what you have put in your shopping basket, and whether you have previously visited the site etc.

Here is the overview of the website's use of cookies and our partners in this context:

Required cookies

These cookies are required for the website to provide a service that the final user has expressly requested. These can e.g. be cookies used to make a shopping basket work.

• The content of the website is stored and managed through the Hedal Kruse Brohus CMS platform. It sets cookies, which are used to recognize you when you move around the page and remember if you are logged in, for example.
• We use our cookie script to find out whether you have been informed about the website's use of cookies

Preference cookies

These cookies are used to ensure the optimal user experience on the website. These are e.g. selected preferences such as language or choices that make navigation easier. No personally identifiable data is collected by this type of cookie.

• Videos embedded on the site are embedded via YouTube. YouTube uses i.a. cookies to record which video is shown and how much of the video you have watched. YouTube cookies are so-called Flash cookies.

Operation and optimization cookies

These cookies are used for the operation of the website. This can e.g. mean counting the number of visitors or other information to be used for analysis. They are also used in connection with questionnaires.

These cookies may, to a limited extent, collect data that can be attributed to the individual user.

• We use Google Analytics to analyze how users use the website. The information that the cookies collect about your use (traffic data, including your IP address) is sent to and stored on Google's servers in the USA.

You can opt out of Google Analytics cookies here: http://tools.google.com/dlpage/gaoptout

Marketing - anonymous tracking across websites

These cookies are used to track users across their visits to multiple websites. These cookies can be used to build profiles that show which searches each user has made or which pages they have visited. These cookies may store data that identifies the individual user or that contains specific information about the user.

Anonymous data can be shared with third parties.

• Cookies from Facebook are used to display a "like" button and information about which of your Facebook friends like the page. Facebook also provides access to a statistics tool (Facebook Insights) that shows information about the use of Facebook.

Marketing - targeted advertising

These cookies are used to follow search, reading and purchase habits.

The information collected is used to display individualized marketing content, such as banner ads. The use of these cookies may involve the storage and use of personally identifiable information for the display of individually tailored content and/or sharing of this data with a third party for the same purpose. Any information stored with the use of these cookies may be passed on to third parties.

• We work with the company Precis Digital to manage Internet ads in an attempt to show you ads that are relevant to you
• We collaborate with the company Loyalitetsbureauet Bazaki ApS on the use of the Heyloyalty system to manage our newsletter, as well as Raptor in an attempt to show you styles that are relevant to you.
• If you say yes to receiving messages from Zizzi directly via the browser, we will send you browser-based messages directly via your browser. If you are already a Club Zizzi member, we will link these cookies with your existing membership data.

​How to reject or delete your cookies

You can always reject cookies on your computer by changing the settings in your browser. Where you find the settings depends on which browser you use. However, you should be aware that if you do, there are many features and services that you cannot use because they presuppose that the website can remember the choices you make.

Delete cookies

How to opt out of push notifications from Zizzi

It is possible to unsubscribe from push notifications in your browser. 
If you use Chrome as your browser, you can do so as follows:

1. Click the padlock in the address bar

2. Next to notifications, select "Do not allow"

 

Website owner and contact information

This website is operated and owned by:

Zizzi Denmark ApS
Kløvermarken 29
DK-7190 Billund
CVR: 14017577

E-mail customerservice: help@zizzifashion.ie

1. Introduction

1.1 This Privacy Notice is intended to provide you with information on how Zizzi Denmark ApS (”Zizzi”, ”we”, ”us”) collect and process your personal data when you shop on- or visit our website, www.zizzifashion.ie (“website”)  

1.2 We will only process your personal data in accordance with this Privacy Notice and applicable law to which we are subject, including the General Data Protection Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR") and national data protection laws.

1.3 Zizzi is the data controller in relation to your personal data. You can contact Zizzi by using the contact information specified in Section 9.

1.4 If you visit our pages, communicate, or otherwise interact with us on social media, such as Facebook and Instagram, please make sure to consult the specific Privacy Notices presented on the applicable social media. You should be aware that sometimes we may have a joint controllership with the publisher of the social media or platform in question.

 

2.  Collection of personal data and the legal basis for processing

2.1 When you visit our website, we automatically collect data about you and the way you use the website. e.g., your browser type, cookies to determine what you are looking for, your IP-address including your network location and information about your computer.

2.1.1   The purpose is to optimise the functioning of the website and create the best and most targeted user experience for you – among other things through targeted marketing, including retargeting via Google and Meta. The processing is necessary for us to pursue our legitimate interests in improving the Website and to show you the best and most relevant offers.

2.1.2   The legal basis for the processing of this data is GDPR article 6(1) (f).

2.2 When you shop via the website, we also collect the data you provide. This includes e.g., your name, address, e-mail address, telephone number, payment method, information about what you buy, delivery preferences and your IP-address.

2.2.1   The purpose of collecting this data is primarily to be able to deliver the products you buy; we need the data to comply with the purchase agreement with you. In addition, we use the data to comply with legal requirements for bookkeeping and accounting. We also process your name and email in order to send you an invitation to evaluate the purchase experience. The IP-address is collected solely to serve our interest in preventing misuse.

2.2.2   The legal basis for the processing of this data is GDPR article 6(1)(b), (c) and (f).

2.3  When you contact our customer service, either by email, phone or chat, we collect the data you provide that is relevant for us to help you. This includes e.g., your name, address, e-mail, telephone number, order number/receipt details, information about what you may want to return/complain about and any questions you may have.

2.3.1   The purpose of collecting and processing this data is primarily to be able to comply with the purchase agreement with you, including to handle any returns or complaints, as well as our legitimate interest in providing good customer service and answering any questions you may have about our products, etc. In addition, we use the data to comply with legal requirements for bookkeeping and accounting.

2.3.2   The legal basis for the processing of this data is GDPR article 6(1)(b), (c) and (f).

2.4 When you join our customer club, Club Zizzi, you also give your consent to receive marketing from us via e-mail (newsletters, event invitations, etc.). When registering, you must provide your name, e-mail address and preferred store. In addition, you can choose whether you also want to provide your date of birth, address, mobile number, and consent to also receive communication by SMS.

As part of your membership, we also collect information about your use of the customer club benefits, participation in competitions and similar. We can compare this with information about your purchases and returns, for example, both online and in our physical stores.  

2.4.1   The purpose is to manage your membership and provide you with the services and benefits associated with your membership of the customer club. In addition, the purpose is also to serve our interest in developing and optimizing Club Zizzi and to send you newsletters with special offers, invitations to events, contests, etc., including targeted marketing, which can also include special offers.

2.4.2   Registration for Club Zizzi is conditional upon your giving separate consent to receive electronic marketing. By doing so, you accept that we send you offers, inspiration, invitations to events and competitions etc. by e-mail. It is also possible to give consent to receive communications by SMS.

2.4.3   The legal basis for the processing of this data is GDPR Article 6(1)(b) and (f).

2.5 To the extent that we refer to our legitimate interest as the legal basis for the processing of personal data specified above, we have conducted a balancing test for those interests to ensure that our interest is not overridden by your interests or fundamental rights and freedoms. Please contact us by using the email provided in Section 9 below if you wish to receive more information on the balancing test.

2.6 If Zizzi should wish to process your personal data for purposes other than those for which the personal data were originally collected, we will provide you with information on this new purpose prior to any further processing.

 

3.  How is your personal data collected

3.1 In most cases, we receive data from you when you visit our website or interact with us on social media, purchase our products, sign up as a member of our customer club, or otherwise communicate with us.

3.2 When you use with our website and platforms, we may automatically collect certain data about you as set out in Section 2.1. We may also receive this data about you if you visit other websites or social media sites that use our cookies. We only use cookies - other than technically necessary cookies - if you have given your consent hereto. You can find more information in our Cookie Policy.

 

4.  Disclosure of your personal data

4.1 We may disclose your personal data to third parties:

4.1.1   Information about your name, address, e-mail, telephone number and order number and specific delivery requests will be disclosed to PostNord, GLS, Bring, DHL, or another freight service that delivers your purchased goods to you.

4.1.2   If you make a purchase on our website, your payment may be processed by a payment service provider acting as an independent data controller.

4.1.3   If we are required or entitled by law to disclose your information, or if we determine that disclosure is necessary to establish, enforce or defend legal claims, protect your safety or the safety of others, investigate fraud, or respond to requests from public authorities or the police on suspicion of or in connection with the investigation of specific criminal offences.

4.1.4   On our website, cookies may be placed on your device, and data may be collected and shared with third parties. We encourage you to review our Cookie Policy and Cookie Settings, available on the website, for more information about these third parties and the purposes for which data is collected. We only use cookies - other than technically necessary cookies - if you have consented hereto.

4.2 Your data may be transferred to our external partners who process the data on our behalf. We use external partners for, among other things, technical operation, maintenance and improvement of the website, administration of sales and inventory management on our website, payment processing, customer support and service, sending out newsletters and invitations, administration of our interests on social media platforms, as well as targeted marketing, including retargeting, and for your rating of our company and products.

The companies we work with are our data processors and therefore subject to our instructions as they process data for which we are the data controller. The data processors may not process the data for purposes other than to fulfil the agreement with us, and they are subject to confidentiality. We have written data processing agreements with all those who process personal data on our behalf.

Among other things, we provide information about your name and email to TrustPilot so that an invitation to rate us on the TrustPilot website can be sent on our behalf. If you choose to make a review, TrustPilot becomes the data controller for the data provided.

 

5.  Transfer of personal data to third countries

5.1 We will not transfer your personal data to recipients outside EU or EEA unless we have ensured compliance with GDPR Chapter V.

5.2 Some of our third-party service providers are established outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. However, to ensure that your personal data receive an adequate level of protection we have ascertained that sufficient safety measures have been implemented to allow for the transfer, including where the European Commission have deemed the country to provide an adequate level of protection for personal data; or by use of specific contracts approved by the European Commission (Standard Contractual Clauses, “SCCs”) which give personal data essentially equivalent protection as it has in Europe.  

5.3 We would like to highlight two of these, namely Google LLC. and Meta Platforms, Inc., both of which are based in the United States. To the extent that there is a transfer of your personal data to the United States, it is done on the basis of SCCs.

5.3.1   We disclose data such as email address, areas of interest and phone number to Facebook and Google for the purpose of targeting marketing on Facebook and other websites to you. In some cases, Facebook and Google will link this data with other data. This means that the data we share with them is used to target banners and/or text ads to you across the internet. This is called retargeting - but is not the same as direct marketing. We therefore consider that there is a legitimate interest in disclosing this data which outweighs your interest in not disclosing it.

5.3.2   The above disclosure of data will only occur if you accept cookies on the website. If you do not wish to use cookies, you can always opt out of them, see how in our Cookie Policy.

5.3.3   Read more about Google's use of data here: https://policies.google.com/technologies/partner-sites  

5.3.4   The transfer is made on the basis of GDPR article 6 (1) (f).

5.4 If you require further information about our data processors or other recipients established outside the EEA and the safety measures in place to allow for the transfer of personal data, you can request it from us – please send your request to us at gdpr@zizzifasion.com.

 

6.  Your rights

6.1 To create transparency regarding the processing of your data, we as data controller must inform you of your rights.

6.2 The right of access by the data subject

6.2.1   You have the right to request information from us regarding the personal data we are processing about you, which purposes the processing serves, what categories of personal data and recipients of personal data there might be, as well as information on where the personal data has been obtained.

6.2.2   You have the right to receive a copy of the personal data that we process about you and to check that we are lawfully processing it. If you want a copy of your personal data, you must submit a written request to gdpr@zizzifashion.ie. You may be asked to provide documentation for proof of identity.

6.3 The right to rectification

6.3.1   You have the right to request correction of your personal data that we hold about you. If you become aware that the personal data we process is inaccurate, we encourage you to contact us in writing which will enable you to have any incomplete or inaccurate data we hold about you corrected.

6.3.2   Data that we have collected in connection with your registration for our customer club, you have the opportunity to correct via your login to your user profile on the website.

6.4 The right to erasure (“the right to be forgotten”)

6.4.1   You may have the right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. To the extent the continued processing of your personal data is necessary, for example in order for us to comply with our legal obligations or for legal requirements to be established, enforced or defended, we are not required to delete your personal data.

6.5 The right to restriction of processing

6.5.1   You may have the right to request the restriction of processing of your personal data to consist only of storage. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.

6.6 The right to data portability

6.6.1   You may have the right to obtain personal data that you have provided us with, in a structured, commonly used, machine-readable format and have the right to request a transfer of that data to another data controller.

6.7 The right to object

6.7.1   You have the right to object to our processing of your personal data at any time when it relates to our direct marketing efforts towards you. Including the profiling carried out in order to target our direct marketing, as this processing is carried out on the basis of our legitimate interests, see Section 2.1 and 2.4. If you do not want us to use your personal data for direct marketing and profiling, please remember to delete your cookies.

6.7.2   You have the right to object to our processing of your personal data at any time, for reasons relating to your personal life, where we are relying on a legitimate interest as legal basis for processing, cf. Section 2.1, 2.2, 2.3 and 2.4.

6.8 The right to withdraw consent

6.8.1   You have the right to withdraw any consent you have given to us for a particular processing of personal data at any time.

6.8.2   You also have the right at any time to withdraw your consent to receive electronic marketing communications by email and, where applicable, SMS, in connection with registration with the Customer Club.

You can do this either by logging in to your user account on the website, under "My Information", or via the unsubscribe link or instruction that you will find at the bottom of all emails and SMS’s from Zizzi. You can also unsubscribe by sending an email to nyhedsbrev@zizzi.dk or by contacting customer service at xxxxxxx/link.

6.9 The right to lodge a complaint

6.9.1   You have the right at any time to lodge a complaint with a supervisory authority, in particular your local supervisory authority in the country where you live or work or where the alleged breach has taken place, if you are dissatisfied with the way in which we process your personal data.

6.9.2   In Denmark you can lodge a complaint with Datatilsynet, for example by email dt@datatilsynet.dk or via phone +45 33 19 32 00.   You can read more about how to lodge a complaint on Datatilsynet’s website here.

 

7.  Data retention

7.1 Personal data about your use of our Website, cf. Section 2.1, will be deleted at the latest, when you have not used the website for 1 year.

7.2 Personal data that we have collected in connection with your registration and use of your Club Zizzi membership, cf. Section 2.4, we will automatically delete: a) if you have not had any updates or interaction for up to 1 year or b) 6 months after cancelling your membership in our customer club. We do this to prevent misuse of welcome discounts. However, we retain documentation on your consent for e-marketing up to two years after withdrawal.

7.3 Personal data collected in connection with purchases you have made on our website and your use of our customer service, as set out in Section 2.2-2.3, will generally be deleted 3 years after the end of the calendar year in which you made your purchase or contacted customer service. However, data may be stored for a longer period if we have a legitimate need for longer storage. This may be, for example, if it is necessary for legal claims to be established, asserted, or defended, or if retention is necessary for us to comply with legal requirements. Accounting records are kept for 5 years to the end of a financial year to comply with the requirements of the Danish Bookkeeping Act.

 

8.  Data security

8.1 We have put in place appropriate security measures to prevent your personal data from accidental or unlawful destruction, loss, alterations, unauthorised disclosure(s) or misuse of, or access to personal data transmitted, stored or otherwise processed.

8.2 We have limited access to your personal data to employees and contractors who have a relevant and reasonably required need to access your personal data in order to perform their work.

 

9.  Contact information

9.1 Zizzi Denmark ApS is data controller for the personal data, which are collected via the website.

9.2 If you have any questions regarding this Privacy Notice or wish to exercise your rights pursuant to Section 6, please use the contact information set out below:

Zizzi Denmark ApS
CVR no.: 14 01 75 77
Kløvermarken 29
7190 Billund
Telephone: +45 69 16 59 19
E-mail: kundeservice@zizzi.dk

 

10. Changes to this privacy notice

10.1    You will be notified of any material changes to this Privacy Policy on your next visit to our website.

10.2    If you are a member of Club Zizzi you will also be informed about changes in the personal data by e-mail.

 

11. Versions

11.1    This is version [2] of Zizzi Denmark ApS’ Privacy Notice of 12.01.2023

1. General

Welcome to the official webshop of Zizzi Denmark ApS, accessible at www.zizzifashion.ie (The Shop).

By placing an order in our Shop, you acknowledge and accept these terms regarding the order and delivery process.

Definition of business days: If terms are stated in business days, this means all days from Monday to Friday, with the exception of Danish public holidays. This definition applies to all references to timeframes, processing periods, and delivery schedules mentioned in our Terms and Conditions or anywhere in our Shop.

1.1 User Eligibility

To make a purchase in the Shop, you must be at least 18 years of age or older. Please note that purchases made from the webshop are for personal use or gifts only.
We only enter into purchase agreements in Ireland with regard to orders placed online at www.zizzifashion.ie

1.2 Webshop Ownership

The Shop is owned and operated by Zizzi Denmark ApS (Zizzi, we, us), with the following details:

CVR Number: 14 01 75 77
Address: Kløvermarken 29, 7190 Billund
Phone: 0045 69 16 59 09
VAT Id: DK14017577
Email: help@zizzifashion.ie

1.3 Customer Service

For any inquiries related to your purchases or if you require assistance, please reach out to our customer service at help@zizzifashion.ie

2. Product Information and Pricing

2.1 Detailed Product Information

Our webshop offers comprehensive product details to help you make your purchase decision. These include:

- Material composition
- Available sizes
- Size guide
- Colour options
- Product features
- Measurements
- Care instructions
- Pricing

We aim to provide all the information you need to make an informed choice about our products.

2.2 Pricing and VAT

All prices in the Shop are stated in EUR, inclusive of Value Added Tax (VAT), but do not include shipping costs. Shipping fees are calculated based on the total purchase value and are clearly Itemised during the checkout process.

2.3 Shopping Basket Summary

Your shopping basket will provide a detailed summary of your selected items, showing the total cost, including both VAT and shipping expenses in EUR. Please note that prices may vary between our physical stores, and our webhop.

3. Discount Code Policy

3.1 Conditions for Discount Codes

- Application of Discount Codes: Discount codes are redeemable exclusively at the moment of purchase.
- Exceptions: Certain items may be excluded from discount schemes. This will be detailed in the terms and conditions of the relevant voucher code.
- Minimum Spend Requirement: Be aware that a minimum purchase amount might be required to redeem discount codes.
- One Code per Order: Generally, only one discount code can be applied to an order at any given time.
- Exception for Shipping Codes: An exception is made if one of the discount codes specifically applies to shipping costs. In such cases, two codes can be combined — one for a discount on the items and another for free or reduced shipping.
- Partial Voucher Coverage: In cases where the value of a voucher does not cover the total cost of the item(s), the remaining balance can be paid using one of our accepted payment methods.

3.2 Order Value and Code Worth

- Non-Cashable Value: The value of discount codes cannot be exchanged for cash, nor do they accrue interest. If items are returned, discount codes are non-refundable.

3.3 Redemption Process

- Pre-Completion Redemption: Discount codes must be redeemed before completing the ordering process. Retrospective application of discount codes is not possible.
- Non-Transferable: Codes must not be transferred to third parties. Unless explicitly agreed otherwise.

4. Product Offer and Order Fulfillment

4.1 Updates to the Webshop

The Webshop undergoes periodic updates to introduce new products and promotional offers, aiming to maintain up-to-date information on product availability and pricing.

4.2 Ordering Process

4.2.1 Product Listings as Offers

Product listings within our Shop are presented as an invitation to treat, displaying items that are available for purchase in a non-binding manner.

4.2.2 Finalizing the Order

By clicking the Buy Now button at the end of the ordering process, you are placing a binding order for the products in your shopping cart. Items are not reserved until the purchase is complete.
- Applicable Prices: The prices stated in the offer at the time of placing your order are the prices that will apply to your purchase.

4.2.3 Order Confirmation

Following the registration of your order, you will receive an immediate order confirmation via email. This email serves as an acknowledgment of your order and its details.

4.2.4 Payment and Agreement Confirmation

An order becomes legally binding only after the order is submitted, all required information is provided, and payment is finalized.
We are not obligated to supply any product(s) until the payment has been processed, and a purchase agreement has been confirmed through the issuance of an invoice, an order number, and the successful withdrawal of payment from your account.

4.2.4.1 Receipt of Order Confirmation

- Confirmation Considered Received: The order confirmation is considered to have been received by you as soon as we have sent it to the email address registered at checkout.
- Email Delivery to Server: The receipt is acknowledged when the email reaches the server of your email provider.

4.2.4.2 Customer Awareness

- Email Account Responsibility: It is the customer's responsibility to ensure that the email address associated with their order is current and accessible, to facilitate the timely receipt of order confirmations and other communication.

4.3 Right to Cancel Orders

- Occasionally, product availability or pricing may not be as displayed. If a price is significantly incorrect, or if promotional discounts are erroneously high, we reserve the right to cancel the order.
- We reserve the right to delete customer accounts registered with the Postbox address.

4.5 Excessive Returns

We reserve the right to limit purchases from our webshop for individuals with a high number of returns.

4.6 Automated Orders

- Prohibition of Automated Systems: We reserve the right not to accept or to cancel any order that is placed using software, web robots, web crawlers, web spiders, or any automated system or scripted behavior.
- Third-Party Services: This also extends to the use of third-party services acting on your behalf to place an order.

4.7 Customer Account Policy

We reserve the right to delete any duplicate registrations.
Should we detect any activities that raise concerns of potential fraud, we will take appropriate measures, which may include deactivating the account in question.

5. Secure Payment Methods

5.1 Payment Options

At Zizzi, we provide a range of payment methods to ensure security and convenience for your transactions:

• PayPal
• Visa
• Klarna

5.2 Selection of Payment Methods

Right to Reject Payment Methods: We reserve the right to reject certain payment methods for any given order and may suggest alternative payment options.

5.3 Agreement on Electronic Documentation

By placing an order, you agree to receive all invoices and credit notes exclusively in electronic form.

5.4 Transaction Fees

Card payments are processed without any additional fees.

Please note that some banks do charge an extra overseas transaction fee. This fee is charged by the bank and will not be reimbursed by Zizzi. For more information, please contact your bank.

Transactions using Klarna invoice payments may incur a fee, which will be disclosed at checkout.

5.5 Secure Payment Processing

All credit/debit card transactions are securely processed through an encrypted and authenticated connection, Adyen. During payment, you'll be prompted to provide your card number, security code, and expiration date.

5.6 Privacy and Security

We prioritize your privacy and security:

- Zizzi Denmark ApS does not store any credit card details.
- Payment details are exclusively handled by our payment providers, preventing external access to your credit card information.

5.7 Payment Withdrawal and Purchase Agreement

The total payment will be deducted from your account when your order is dispatched from our warehouse. This marks the establishment of a binding purchase agreement between you and Zizzi, signified by the issuance of an invoice and an order number.

5.9 Reservation and Authorization

If you pay by card, we reserve the right to make a reservation of the amount at the time of the order to secure the payment. Should you discover that a payment reservation has not been released, please contact your card issuer for resolution, as only they have the authority to lift such reservations.

5.10 Ownership and Creditworthiness

Zizzi retains the right to:

- Refuse a purchase or delivery based on creditworthiness assessments.
- Maintain ownership of sold goods until full payment, including any interest or fees, has been received.

5.11 Gift card

Webshop Restriction: At present, we do not accept gift cards as a form of payment in our webshop.

5.12 Klarna Payment Terms

With Klarna, the standard payment term is within 14 days following the shipment of goods. Klarna will require your personal identification number to perform credit checks and to issue the invoice to your registered address. Delayed payments will be subject to reminder fees and interest, per Klarna's terms.

6. Preorder

Preorder is an exclusive benefit for Club Zizzi members. When you purchase Preorder items, the following special conditions apply:

6.1 Dispatch of Preorders

The item will be dispatched as soon as it is in stock. If you order several pre-order items, the items will be dispatched together as soon as the last item is in stock.

6.1.1 Combined Delivery

If during checkout you chose to have preordered items and regular items shipped in one delivery, your order will be dispatched once all items are available. Each preorder item's expected delivery time is provided in the product description, though these are estimates, and we reserve the right to adjust them as needed.

6.1.2 Split Delivery

If during checkout you chose split delivery, regular items in stock will be shipped according to 7. Order Confirmation and Dispatch, whereas preorder items will be shipped in a separate delivery once the last preordered item is in stock. Regular shipping fees apply according to 8.4 Shipping Fees.

6.2 Estimated Delivery Time

The estimated delivery time can be found in the product description on our website. We reserve the right to change the estimated delivery time and will of course inform you of any delays.

6.3 Payment

Payment will only be made when the item leaves our warehouse. Until then, the money will only be reserved.

7. Confirmation of Order and Dispatch

7.1. Acknowledgment of Order
The confirmation email will provide:

- A summary of your order
- Details of the items ordered, including type, size, and colour
- The total price, inclusive of VAT, delivery costs, and any potential fees
- A unique order number for reference

We advise customers to keep this email for future reference, especially if interaction with our customer service is needed.
Please note that the automated email is not an official acceptance of your order by Zizzi.

7.2 Order Invoice and dispatch confirmation

This email is an acknowledgment that we have received and dispatched your order.
Please note, that a legally binding purchase agreement between you and Zizzi is established only after you have received this email.

For any preordered items included in your order, payment will be reserved and only withdrawn upon shipment.

7.3 Processing and Delivery Timeline

Upon receiving your order, we promptly forward it to our warehouse to check item availability and expedite delivery.

7.4 Dispatch Schedule

- Weekday Orders: Orders placed on weekdays are generally dispatched within 1-2 business days.
- Weekend/Public Holiday Orders: Orders made during the weekend or on public holidays are typically dispatched within the next 1-2 business days.

7.5 Delivery Delays

7.5.1 Liability for Delivery Delays

While we aim to deliver orders promptly, Zizzi is not liable for any delays beyond our control or delays that exceed the expected delivery time.

7.5.2 Reporting Delayed Deliveries

If you experience a delayed delivery, please contact our customer service within 30 days of the anticipated delivery date. Failure to report the delay in this window may impact our ability to lodge a claim with the delivery service, and we may not be able to assume responsibility for the delay.

7.6 Stock Errors and Order Fulfillment

- Stock Availability: If items are available, we commit to dispatching them as swiftly as possible.
- Stock Unavailability: Should an item be out of stock, you will be informed promptly via email, and no payment will be processed.

8. Delivery of Orders

8.1 Delivery Network

Our delivery service covers Ireland.

We aim to provide service to a wide range of locations, though some remote areas may be outside our delivery scope.

8.2 Tracking Your Order

You can track the progress of your order using the provided Track & Trace number included in the order invoice.

8.3 Delivery Completion

Delivery is complete when the goods are in your possession, either received at your specified address or collected from a delivery point by you or an authorised third party. The risk of damage and/or loss of products rests with us until the moment of delivery to you or an authorised third party, unless expressly agreed otherwise.

8.4 Shipping Fees

Additional fees for specific delivery options will be outlined in the checkout and confirmation email.
Prices include VAT and the fee covers various order-related costs, including shipping, handling, and other services.

8.4.1 Shipping fee for members

8.4.1.2 Home shipping fee

- Orders under €49: A delivery fee of €5.95 is added.
- Orders over €49: Provided free of charge

8.4.2 Shipping fee for non-members

8.4.2.2 Home shipping fee

- Orders under 49: A delivery fee of €8.95 is added.
- Orders over 49: A delivery fee of €3.95 is added.

8.4.3 Delivery Fee for Zero-Value Orders

A delivery fee may be applied to your order in instances where the total value of products in the order amounts to 0.

8.5 Delivery Timeframe

Your order is expected to arrive within [xx – yy] business days from the date of the order. The exact delivery timeframe will be specified in your dispatch confirmation email.

8.6 Liability for Transit Delays

Once the order is with the courier, Zizzi cannot be held responsible for any transit delays.

8.7 Pickup Point Redirection

During busy periods, your package may be redirected to an alternative pickup location if the nearest point is full. The same applies to redirections to parcel shops or collection points if the recipient is not present at the time of home delivery. Zizzi is not liable for such redirections.

8.8 FlexDelivery Service (be aware that this is not called 'Flex Delivery' with all couriers!)

For FlexDelivery service registrants, responsibility for the package post-delivery lies with you, in accordance with your agreement with the courier. Zizzi is not liable for loss after confirmed delivery.

8.9 Pickup Deadlines

Pickup deadlines vary based on the shipping company and are typically between 7 to 14 calendar days. If opting for Click & Collect, please collect your package within 14 days to avoid return processing.

8.10 Damage During Delivery

Please note that if the courier succesfully handed over a parcel you accept it in the conditions it is received in. Please reject parcels that are damaged or show signs of misconduct. Alternatively, if a parcel was succesfully delivered in a damaged state:

1. Take several photos of the damaged parcel and any damaged items. It is important that the courier's tape is visible on the photos, if there is any.
2. Contact the courier and submit a damage report.
3. Contact Zizzi's Customer Service with an overview of the damaged or missing items, the photos and the filled out damage report.

9. Order Discrepancies

If you find a discrepancy in your order, such as not receiving items as detailed on your invoice or delivery note, please:

1. Contact our customer service immediately via email or the online form.
2. Be prepared to provide your order number to assist in the prompt investigation of your order.
3. Investigation and Resolution

10. Exchange Policy

Please note that direct returns to Zizzi for the purpose of exchanging items for different sizes or products are not available. If you wish to exchange an item, you should:

- Place a new order for the desired product or size.
- Contact Customer Service to facilitate a price adjustment if the new item is more expensive than the initial offer. Please provide both the original and new order number when contacting Customer Service.

11. Exercising Your Withdrawal Rights

11.1 Notification of Withdrawal

As a customer, you have the right to withdraw from your purchase. To exercise your withdrawal rights you need to inform us about the wish to withdraw from your purchase. To do so, you may:

1. Use the standard withdrawal form provided in the appendix below;
2. Send an unambiguous written statement of your decision to withdraw to our Customer Service team.

11.2 Withdrawal Period

- Club Zizzi Members: You may withdraw from your purchase within 100 days from the date you received your order.
- Non-Members: A 30-day withdrawal period is granted.
- Extended Time Limit: If the period ends on a holiday or weekend, it is extended to the next business day.
- Return Labels: Use our return portal to create a return and receive the necessary return documents. Note that Zizzi will not cover any return shipping costs nor will we be able to start an investigation in case of loss if our designated return label is not used.

11.3 Return Responsibilities

- Item Condition: You are responsible for maintaining the item's condition during transit. Always keep the shipment tracking number.
- Lost or Damaged Items: You bear the responsibility if the item is lost or damaged during return shipping.
- Return Receipt: Obtain a receipt from the courier as proof of shipment.

11.4 Requirement for Sellable Condition

- Condition of Return: Items must be returned in a condition that is sellable. This means the item can be tried on but not worn. The item(s) should be free from damage and excessive use beyond basic testing and including attached tags. If a returned product shows signs of use beyond what would be expected from basic testing and this leads to a loss in its value, you, as the customer, may be held responsible for this depreciation. In such cases of depreciation, you may only receive a partial refund, or in certain circumstances, no refund at all, depending on the extent of the use and resulting loss in value.
- Original Packaging: To minimize the risk of depreciation, we recommend returning items in their original packaging. If the product's original packaging is not suitable for return in relation to e.g. legal requirements, it is the customer's responsibility that the package is returned in proper packaging.

11.4.1 Specific Conditions for Certain Products

- Bikinis and Underwear: These items must retain the plastic seal for health and hygiene reasons.
- Pantyhose: Tights must not have been removed from their original packaging.
- Multi-Pack Return Policy: Partial returns of multi-pack products are not accepted. The entire pack must be returned intact to qualify for a refund.

11.5 Consequences of Cancelling Your Order

If you cancel your purchase, we'll refund all payments from you, including delivery costs (except any extra costs from choosing a delivery method other than our standard, cheapest option). We'll refund you within 14 days of being informed about your cancellation, using the same payment method you did, with no fees charged to you for the refund. We may hold the refund until we've received the returned goods or proof you've sent them back, whichever is first.

Club Zizzi members need to return the goods within 100 days of cancellation; for non-members, it's 30 days. For Club Zizzi members, sending the goods back before the 100 days are up counts as on time. Non-members have a 30-day return window.

11.6 Return shipping fee

Return cost will be outlined in the credit note mail.
Prices include VAT and the fee covers various order-related costs, including shipping, handling, and other services.

11.6.1 Return fee for members

- Shipping: A fee of €3.95 is subtracted from your refund / Free of charge.

11.6.2 Return fee for non-members

- Shipping: A fee of €8.95 is subtracted from your refund.

12. Customer Rights for Defective Items

12.1 Complaint Period

As a valued customer of Zizzi, you are entitled to a 24-month period to file a complaint if the item you purchased is found to be defective. It is crucial to report the defect promptly and ensure that it has not resulted from misuse or damaging behavior.

12.2 Returning Defective Items

12.2.1 Via Mail

Return the defective item(s) to Zizzi Denmark ApS according to the steps described in 11.2

If possible, mark the defective area on the item with tape, a label, or a safety pin.

At your own cost you can also return the item to the address below:

Zizzi
Kløvermarken 29
7190 Billund
Denmark

13. Refund Policy

13.1 Method of Refund

- Original Payment Method: Refunds will be processed to the same means of payment used for the original transaction.
- Refund Amount: The refund will correspond to the total amount paid, as indicated in your order confirmation.

13.2 Defective Items

13.2.1 Refund Process for Defective Items

If it is determined that the product was defective at the time of purchase, a refund for the item will be issued.

13.2.2 Limitation of Liability

Our liability for defective items is limited to refunding the maximum amount equal to the purchase price of the item.

13.3 Shipping related Refund

13.3.1 Shipping Refund for Partial Return

- Non-Refundable Shipping Costs: If you choose to keep some items and only return part of your order, be aware that the shipping costs will not be refunded.

13.3.2. Shipping Refund for Complete Return

- Full Refund Including Shipping Costs: If you return the entire order, we will issue a full refund including the shipping costs.
- Exclusion of Additional Delivery Charges: Should you have chosen a delivery method more expensive than our standard offering, the refund will be limited to the cost of standard delivery.
- No Refund for Free Delivery: If the initial delivery was free of charge (0 €), no refund for delivery costs will be provided.

13.3.3 Shipping refund for Defective Items

- Full Refund Including Shipping Costs: Returning items with manufacturing defects incurs no charges. We will issue a full refund including the shipping costs paid at the time of purchase.

13.4 Refund Policy for Discounted and Promotional Items

The refund for any returned item is based on the price you paid, as indicated on your order confirmation.
- Discount Distribution: In case of promotions (e.g., '3 for the price of 2'), the discount is allocated across all items in the order.
- Proportional Refund: If you return part of an order that benefited from a promotion, the refund amount will be adjusted to reflect the discount proportionally allocated to the returned item(s).

14. Legal Framework and Dispute Resolution

14.1 Applicability of Danish Law

- Governing Law: These Terms & Conditions are governed by Danish Law. In cases of defects in purchased items, the liability for nonconformity is determined according to the Danish Sales of Goods Act (“Købeloven”).

14.2 Jurisdiction

- Settlement of Disputes: Any controversies, disputes, or claims arising from these Terms & Conditions will be resolved under the jurisdiction of the Danish courts.

14.3 Alternative Dispute Resolution

If you encounter issues with an item purchased from our Shop and are unable to resolve the matter with Zizzi, you have the right to seek alternative dispute resolution:

- EU Commission's Online Dispute Resolution Platform:

• - This platform facilitates out-of-court settlements for complaints regarding online purchases within the EU.
• - Accessible at http://ec.europa.eu/odr, the service is free and available in all EU languages.
• - When filing a complaint, please provide our email: help@zizzifashion.ie

14.4 Additional Resources

For further information on the complaint process, visit Forbrug.dk.
Overview of national Danish consumer bodies available at European Consumer Centre Network.

15. General Disclaimers and Policy Advisory

15.1 Correction of Errors and Adjustments

- Reserving Rights: We reserve the right to correct technical or typographical errors, adjust prices, and update stock availability on the Webshop without prior notice.
- Sold-Out Items and Stock Limitations: We cannot guarantee the availability of items and may experience delivery delays in cases of sold-out or limited stock.
- Discontinuation of Products: Zizzi reserves the right to discontinue any product at its discretion.

15.2 Color Representation

- Variation in Colors: The colors shown in the Shop may not precisely match the actual product colors, owing to variations in monitor and device settings. While we strive for accuracy, we cannot guarantee an exact color representation.

15.3 Content Updates

- Subject to Change: The content in the Shop, including references to Zizzi products and terms and conditions, may be updated or changed without prior notice.
- Accuracy and Access: We are not responsible for any inaccuracies or errors in the content. Access to specific product information is not guaranteed, especially as product details may evolve over time.

15.4 Pricing and Promotions

- Exclusivity: Discounts, codes, and promotions are exclusive to Zizzi and are not valid on partner websites.
- Changes to Promotions: Zizzi may modify promotions in the Shop at any time, without prior notice to customers.

15.5 Liability Limitation

- Limited Liability: Zizzi's liability for errors in reservations, orders, or provided information is limited. This includes, but is not limited to, typographical errors, price changes, and inaccuracies in product availability.
- Cap on Liability: Our liability is limited to the maximum amount corresponding to the price of the product purchased.

15.6 Third-Party Links and User Responsibility

- Presence of Third-Party Links: Our website may contain links to third-party websites. These links are provided solely for your convenience and to enhance your user experience.
- Disclaimer for Third-Party Content: We do not endorse, nor are we responsible for, the content, accuracy, or opinions expressed on these third-party websites.
- User's Responsibility: Accessing and using any third-party websites linked from our site is done at your own risk. We encourage our users to be aware when they leave our site and to read the terms and conditions and privacy policy of any other website that they visit.

15.7 User-Generated Content

To ensure a respectful and lawful online environment, all user-generated content (UGC), including but not limited to product reviews, questions, comments, or photos, must adhere to the following standards:

- UGC must not contain offensive language, obscenity, or defamatory remarks.

• - UGC must comply with all applicable laws and regulations, and not promote illegal activities.
• - Personal attacks, harassment, and threats are strictly prohibited.
• - Reviews on our website should be honest reflections of your experience with our products.
• - All content must be the original work of the user and not infringe on the intellectual property rights of others.
• - We may display your reviews on our product pages, in marketing materials, or internally for quality control and product improvement initiatives. By posting your review, you give Zizzi a perpetual, irrevocable, royalty-free license to use the content you have submitted across our platforms.

Zizzi reserves the right, though not the obligation, to review and remove UGC that we determine, in our sole discretion, violates these guidelines or any other portion of our Terms and Conditions. We reserve the right to reject any review that is deemed non-compliant or inappropriate, or that includes promotional content, spam, or irrelevant material.

16. Privacy, Data Handling, and Cookie Policy

16.1 Engagement with Zizzi Webshop

- Data Processing and Collection: When you browse, purchase, or use the functionalities of the Zizzi Webshop, we responsibly process, collect, and sometimes share your data. This is to ensure a personalized shopping experience and to enhance our offerings.

16.2 Data Sharing and Feedback Collection

- Partner Collaboration: We may share your data with external partners for feedback collection to improve our services.
- Privacy Policy Details: For comprehensive information on how we handle your personal data, refer to our Privacy Policy. This can be found in the footer of our Webshop or accessed via this link. (LINK)

16.3 Cookie Use and Consent

- Employment of Cookies: Cookies are used on the Webshop to enhance and facilitate user experience.
- Consent for Cookies: Cookies, except those necessary for technical reasons, are used only with your explicit consent. For more on our Cookie Policy, visit the footer of our Webshop or follow this link. (LINK)

16.4 Policy Accessibility and Consent

- Information Accessibility: The latest information on our privacy practices, including amendments and consent withdrawal, is available in the footer of our Webshop or via this link. (LINK)
- Consent Acknowledgement: By using our Webshop, you acknowledge and consent to our Privacy Policy, which is an integral part of our General Terms and Conditions.

16.5 Updates to Policies

- Policy Revision: We reserve the right to revise our Privacy and Cookie Policies at any time without prior notice.

17. Intellectual Property Rights

17.1 Copyrighted Content

- Ownership: All content on Zizzi's Webshop, including texts, video, icons, graphic design elements, images, sounds, and information about Zizzi's products is protected under copyright laws and is the exclusive property of Zizzi Denmark ApS.
- Restrictions on Use: Unauthorized use, reproduction, modification, or replication of any content from the Webshop, whether in whole or in part, is strictly prohibited. This includes any use beyond personal, non-commercial purposes.
- Required Permission: Explicit permission from Zizzi is required for any use that extends beyond personal, non-commercial purposes.

17.2 Trademarks

- Trademark Registration: The products available for purchase on the Webshop feature trademarks that are registered by Zizzi Denmark ApS.
- Usage Restrictions: These trademarks cannot be used for commercial purposes without the explicit authorization from Zizzi.

17.3 Protection of Intellectual Property

- Brand Integrity: This policy is in place to protect the intellectual property associated with Zizzi and to maintain the brand's integrity and exclusivity.
- Contact for Permissions: For commercial inquiries or to obtain permissions for the use of Zizzi's copyrighted content or trademarks, direct contact must be made with Zizzi Denmark ApS.

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Appendix: Standard withdrawal form

(this form is to be filled out and returned only if the right of withdrawal applies)

- Dear [insert contractor’s name, physical address and, if applicable, the fax number and email address of the contractor]:

- I/we (*) hereby give notice that I/we (*) wish to exercise the right of withdrawal in relation to my/our (*) purchase agreement for the following goods (*)/provision of the following services (*)

- Ordered on (*)/received on (*)

- Customer’s name (Consumers’ names)

- Customer’s address (Consumers’ address)

- Customer’s signature (Consumers’ signatures) (only if the content of the form is notified on paper)

- Date

(*) Please as appropriate

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Please note that you are currently viewing version 1 of Zizzi’s Terms & Conditions, effective as of 04-15, 2024.